Our Freshness Guarantee

Every box of Prime Flowers hydrangeas is backed by our full freshness guarantee. If your flowers do not arrive in perfect condition, we will make it right — no questions asked.

What We Guarantee

• Arrival condition: Your flowers will arrive fresh, hydrated, and ready to bloom. Stems will be intact and blooms will be tightly closed or gently open — never wilted or damaged.
• Bloom life: With proper care, your hydrangeas will last 7–10 days in a vase.
• Cold chain: Every box ships with a cold gel pack to maintain flower temperature throughout transit.

If Something Is Wrong

Contact us at hello@primeflowers.shop within 24 hours of delivery and include:

1. Your order number
2. A photo of the flowers as received

We will send a full replacement box or issue a complete refund — your choice. No return shipping required.

What Is Not Covered

• Flowers left unattended outdoors in extreme heat or cold after delivery
• Damage caused by improper care after unboxing (no water, direct sunlight, heat sources)
• Claims submitted more than 24 hours after the delivery timestamp

Flower Care Tips

To get the most out of your hydrangeas:

1. Unpack immediately upon arrival
2. Trim 2–3 cm off the stems at a diagonal cut
3. Place in a clean vase with fresh, cool water
4. Change the water every 2 days
5. Keep away from direct sunlight, heat vents, and fruit

Questions? Email us at hello@primeflowers.shop — we respond within 1 business day.