Terms of service

These Terms of Service govern your use of primeflowers.shop and any purchase you make through it. The site is operated by Prime Flowers, LLC ("Prime Flowers", "we", "us"). By placing an order, you agree to these terms.

1. Who We Are

Prime Flowers, LLC sells fresh cut hydrangeas grown on our own farm in El Retiro, Antioquia, Colombia, and shipped direct to customers in the United States. You must be at least 18 years old to place an order.

2. Products

Our flowers are a natural agricultural product. Bloom size, exact shade, and stem length vary naturally from box to box, and the photographs on this site are representative rather than exact. Light Blue hydrangeas may be naturally grown or color-tinted depending on seasonal availability; both are produced on our farm using floral-safe methods, as stated on the product page.

3. Orders, Prices and Payment

All prices are in U.S. dollars and include shipping. Prices and product availability may change at any time before an order is placed. Payment is processed securely by Shopify Payments; we never see or store your full card details.

Your order is an offer to buy, and it is accepted when we confirm it by email. We may decline or cancel an order — with a full refund — if the product is unavailable, if the delivery address is outside our service area, or if we detect an error in pricing or a suspected fraudulent transaction.

4. Delivery

We ship to the 48 contiguous United States and Washington D.C. Delivery dates selected at checkout are scheduled target dates, not guarantees: shipments travel by FedEx International Priority and clear U.S. customs, and neither carrier delays nor customs processing are within our control. If a shipment is delayed, we will contact you and offer a refund or a rescheduled delivery, as set out in our Return & Refund Policy. Full shipping terms are in our Shipping Policy.

5. Cancellations, Returns and Refunds

Fresh flowers are perishable and non-returnable. Cancellation, replacement and refund terms are set out in full in our Return & Refund Policy and Freshness Guarantee, which form part of these terms.

6. Your Account and Conduct

You are responsible for the accuracy of the information you give us, including the delivery address and recipient details. You agree not to use this site for any unlawful purpose, not to interfere with its operation, and not to attempt unauthorized access to any part of it.

7. Intellectual Property

All content on this site — photographs, text, the Prime Flowers name and logo — is our property or used with permission, and may not be reproduced for commercial purposes without our written consent. Photographs shared with us by customers are used only with their explicit permission.

8. Limitation of Liability

To the fullest extent permitted by law, our total liability for any claim arising from an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, including any loss arising from flowers not arriving in time for a particular event or occasion.

Nothing in these terms limits any right you have under applicable consumer protection law.

9. Privacy

Your personal information is handled as described in our Privacy Policy.

10. Governing Law

These terms are governed by the laws of the State of Florida, United States, without regard to its conflict of law provisions.

11. Changes to These Terms

We may update these terms from time to time. The version published on this page at the time you place an order is the one that applies to it.

12. Contact

Prime Flowers, LLC
Email: hello@primeflowers.shop
We respond within 1 business day.