Shipping policy
All orders ship direct from our own farm in El Retiro, Antioquia, Colombia, by FedEx International Priority. Your flowers are cut for your order and reach your door in about 48 hours from the farm — they are never held in a warehouse.
You Choose Your Delivery Date
Unlike most flower shops, we do not ship as soon as you order. You select your delivery date on the product page before adding to cart, and we harvest your flowers to meet that date. That is what lets us cut, pack and fly your box within a single 48-hour window.
Available delivery days are Monday through Friday. We do not deliver on Saturdays or Sundays, and dates are automatically closed when a U.S. holiday would stop FedEx from delivering, when a Colombian holiday would stop us from harvesting, or when a date is fully booked.
Order Cutoff
Each delivery date has its own cutoff, shown to you when you choose the date. Orders must be placed before 10:00 AM Colombia time (COT) on the dispatch day for that delivery date — for a Tuesday delivery, the cutoff is the preceding Friday at 2:00 PM COT. Dates whose cutoff has already passed are removed from the calendar automatically, so any date you can select is a date we can still meet.
Delivery Estimates
The date you select is the date we ship to and the one we plan the entire harvest around. It is a scheduled target, not a guarantee. Your box travels by air and clears U.S. customs on the way, and neither carrier delays nor customs processing are within our control.
If a shipment is delayed, we contact you — you should not have to find out on your own — and you choose between a refund or a rescheduled delivery. See our Return & Refund Policy.
Where We Ship
We ship to the 48 contiguous United States and Washington D.C. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, or other U.S. territories.
Shipping Cost
Shipping is free and already included in the product price. There are no hidden fees, no surcharges, and no customs duties for you to pay — we are the importer of record and we handle U.S. customs ourselves.
Packaging
Flowers travel in a custom box (90 x 14 x 13 cm) built to protect stems and blooms. Every stem carries its own water pack, so your hydrangeas stay hydrated for the entire trip, and a care card and flower food sachet sit on top of the flowers — the first thing you see when you open the box.
Tracking
Once your order ships, you receive a FedEx tracking number by email so you can follow your box in real time.
Product Availability
Most varieties ship year-round. Light Blue hydrangeas may be naturally grown or color-tinted depending on seasonal availability. Both are grown or processed on our farm using floral-safe methods, and color-tinted stems are virtually indistinguishable from naturally grown ones in appearance and quality.
Flowers arrived damaged? Email us at hello@primeflowers.shop within 24 hours of delivery with a photo of the flowers and your order number. See our Freshness Guarantee for full details. We respond within 1 business day.